Introduction

Welcome to AR Products. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [Insert Your Website URL Here] and make a purchase from us.

By using our site, you consent to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our service to you.

• Personal Identifiers: When you place an order or create an account, we collect your name, email address, shipping/billing address, and phone number.
• Financial Information: All payments are processed securely through our payment gateways, WooPayments and PayPal. We do not store or have access to your full credit/debit card details on our servers. The payment processors collect and handle this information in accordance with their own privacy policies.
• Technical Data: We automatically collect information about your device and how you interact with our site through cookies and similar technologies. This includes your IP address, browser type, and pages you visit. We use tools like:
  • Google Analytics to understand site traffic and usage patterns.
  • Facebook Pixel to measure the effectiveness of our advertising and to show you relevant ads on Facebook/Instagram.
• Order Information: We retain details of the products you purchase, order dates, and fulfilment status.

How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfil Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
• To Communicate With You: To send you transactional emails essential to your order, such as shipping updates and customer support responses.
• To Manage Your Account: To allow you to access and manage your account, including your order history and address details.
• For Marketing: With your explicit consent where required by law, we may send you marketing communications about our products, special offers, and news. You can opt-out of these at any time.
• For Analytics and Improvement: To analyse how our site is used so we can improve our website, products, and customer experience.
• For Legal and Regulatory Compliance: To comply with legal obligations, including tax and accounting requirements.

How We Share Your Information

We share your personal information with third parties only to help us use your data, as described above.

• Service Providers: We share your data with trusted third parties that provide services on our behalf:
  • Shipping Partners: We share your name, address, and phone number with delivery services like Royal Mail (or other selected carriers) to deliver your order.
  • Payment Processors: Your payment data is handled directly by WooPayments and PayPal.
  • Analytics and Marketing Providers: We share technical data and usage information with Google and Meta (Facebook) to support our analytics and advertising efforts.
• Legal Obligation: We may disclose your information where required by law or to respond to a legal process.

International Data Transfers

As we ship worldwide, your personal information may be processed in countries outside of your country of residence, including the United Kingdom, which may have different data protection rules. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, including using standard contractual clauses approved for this purpose.

Your Data Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to certain legal obligations we have (e.g., retaining order data for tax purposes).
• Objection/Opt-Out: You can object to processing for direct marketing purposes. You can opt-out of marketing emails by using the “unsubscribe” link in every email or by contacting us.
• Portability: You can request a structured, common, and machine-readable copy of your data for transfer to another service.

To exercise any of these rights, please contact us at [email protected].

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy.

• We retain active customer account data and order information for 4 years to comply with tax and accounting regulations.
• Inactive customer accounts are reviewed and may be deleted after 2 years of inactivity.

Cookies

Our site uses cookies to maintain your shopping cart, remember your site preferences, and for analytics. You can control cookie settings through your browser, but note that disabling cookies may affect the functionality of the website.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]