Please read these Terms and Conditions carefully before using our website.

By accessing or using www.araproducts.co.uk (the “Site”) and placing an order with AR Products (“we,” “us,” “our”), you agree to be bound by these Terms and Conditions. If you disagree with any part, you may not access the Site or make a purchase.

General Information

• The Site is operated by AR Products.
• Contact Email: [email protected]
• These Terms govern your use of our Site and the purchase of goods (retail and wholesale) from us.

Products and Pricing

• Product Information: We strive to display our products, including colours and specifications, as accurately as possible. However, slight variations may occur. All products are subject to availability.
• Pricing: Prices for our products are listed in [GBP, or your currency]. We reserve the right to change prices at any time without notice. The price charged is the price in effect at the time the order is placed.
• Errors: In the event of an error in pricing or product information, we reserve the right to cancel any orders placed for that product, whether or not the order has been confirmed. We will notify you of any cancellation and provide a full refund if payment has been taken.

Orders and Contract

• Placing an Order:

  When you place an order, you are making an offer to purchase our goods. We will send you an order confirmation email to acknowledge receipt. This email is not an acceptance of your order.

• Acceptance:

  Acceptance of your order and the formation of a contract between us occurs when we dispatch the goods to you and send you a dispatch confirmation email.

• Order Cancellation:

  We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud. If we cancel your order, we will notify you and process a full refund.
  

  Payment

• We accept payments via WooPayments and PayPal.
• All payments are processed securely by these third-party payment gateways. We do not store your credit/debit card details on our servers.
• Your card or account will be charged at the moment you place your order.

Shipping and Delivery

• Shipping Partners: We ship orders using trusted carriers, which may include Royal Mail and other courier services. The specific carrier used will be chosen at our discretion.
• Shipping Costs: Shipping costs are calculated at checkout and are the responsibility of the customer, unless otherwise stated in a specific offer.
• Delivery Times: We aim to dispatch orders promptly. Any delivery dates provided are estimates only and are not guaranteed. We are not liable for any delays caused by the shipping carrier or events beyond our reasonable control (force majeure).
• International Shipping: We ship worldwide. Please be aware that you, the customer, are responsible for any customs duties, import taxes, or brokerage fees levied by your country. These are not included in the product price or shipping cost.

Returns, Refunds, and Exchanges

• Cancellation Right (UK & EU Consumers): If you are a consumer in the UK or European Union, you have the right to cancel your order within 14 days of receiving the goods for a full refund, provided the goods are unused and in their original packaging. This does not apply to perishable goods or items made to your specification.
• Returns Process: To return an item, you must contact us at [email protected] to request a Return Merchandise Authorization (RMA) number. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a faulty product.
• Refunds: Once we receive the returned item in its original condition, we will inspect it and process your refund to the original payment method within a reasonable period. Shipping costs are non-refundable.
• Faulty or Damaged Goods: If you receive a faulty or damaged product, please contact us immediately. We will arrange a replacement or refund and cover the cost of the return shipping.

Intellectual Property

All content on this Site, including images, text, logos, and graphics, is the property of AR Products or our content suppliers and is protected by international copyright laws.

User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

Limitation of Liability

AR Products shall not be liable for any indirect, special, or consequential damages arising out of your use of the Site or the products, including any loss of profits or data.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any change constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]