At AR Products, we strive to ensure your complete satisfaction with every purchase. This policy outlines the conditions and process for obtaining a refund.

Returns & Refunds Eligibility

• Change of Mind (For UK & EU Consumers): Under the Consumer Contracts Regulations, you have the right to cancel your order and return most items within 14 days of receiving your goods for a full refund of the product price. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
• Faulty or Damaged Goods: If you receive a faulty, defective, or incorrectly shipped item, you are eligible for a full refund (including original shipping costs) or a replacement. Please contact us within 30 days of delivery.
• Non-Returnable Items: Certain items are exempt from being returned for a change of mind:
  • Perishable goods.
  • Items that have been used, installed, or damaged after delivery.
  • Products that are not in their original condition.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] within the eligible return period. Please include your order number and the reason for the return.
2. Receive Instructions: We will respond with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns will not be accepted without an RMA number.
3. Ship the Item: Securely pack the item in its original packaging, include all accessories and tags, and mail it to the address we provide. We recommend using a trackable shipping service.

Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Timing: You will receive a credit within a reasonable period of time, depending on your card issuer’s policies. This typically takes 5-10 business days after we process the refund.

Shipping Costs for Returns

• Change of Mind: The customer is responsible for the cost of return shipping. The original shipping fee is non-refundable.
• Faulty, Defective, or Incorrect Item: If the return is a result of our error, we will cover the cost of return shipping. We will provide you with a pre-paid return label.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time to post the refund.
3. If you have done both and still have an issue, contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are faulty.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: [email protected]